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Kayako
Kayako’s leading customer service platform features ticketing and live chat, enabling you to drive customer success through simplicity, speed, and personalization across the customer journey.
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173 Ratings
Kayako Tour
See Kayako in Action
Learn what Kayako can do for your team in our 10-minute walkthrough video.
Self Service Portal
Understand What Your Customers Need
Sometimes, your customers don't want to talk. With Kayako, they don't have to. Your Help Center lets them find answers.
Customer Journey Visualization
Keep Track of All Customer Interactions In One View
Surface every interaction your customer has with your business so your service team can deliver personalized support.
Kayako Review
Is Kayako the Right Fit?
Don't miss this real-life customer feedback about Kayako's capabilities.

A great customer experience is the only way to defend and grow your business. Kayako is a messaging-first, unified support platform that enables an effortless customer experience and allows teams to:

  • Increase customer loyalty, retention rates and lifetime value.
  • Focus on high-value interactions and customer advocacy.
  • Get a complete view of the Customer Journey with unified conversation views layered with customer interactions and other information.
  • Leverage a single interface regardless of channel, and access live communication.
  • Collaborate across channels, devices, and departments, instead of in siloed, ticketed interactions.
Website Support
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Included in Kayako’s trial:
  • Live Chat: See Customer Journey and related activity at a glance.
  • Deliver Personalized Support: Surface every interaction your customer has had with your business into the support process.
  • Integrated Data: Log customer site visits, purchases, shipping history or marketing emails, and capture events from your own product, app or service.
  • Access Info Quickly: No need to ask additional questions when the information your team needs to respond quickly is right at your fingertips.
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Ratings & Reviews
4.1
Easy to use
Jan-10, 2019
Administrator
What do you like best?

Functionality is user friendly and Reports are easy to use as well.

What do you dislike?

Just having to get use to the filters to run reports if you require more stats.

Recommendations to others considering the product

Easy to Implement and Use for starting a ticketing System and Reporting.

What business problems are you solving with the product? What benefits have you realized?

Analytics on how many calls we really get per month. And types of calls we receive.

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Wonderful and easy
March-3 2018
Rolf M.
What do you like best?

I like that I can stay in the loop and know when somebody else in my working team has updated a conversation. Very simple I can bring all our client's cooperation and activities together in one place and, give our working team the opportunity to deliver individual, contextual assistance.

What do you dislike?

I'm working with this software and till now I don't see any problems with this product. My work is going fast and never had any delays and harm in the working process.

Recommendations to others considering the product

I can say that by using this platform you can save your time. Also, you can easily speed up and supply more proactive client service by connecting with this software to hundreds of apps and tools to make the better of each interaction. Nice product and very useful.

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What's New

January-13 2019

Version 2019-01-13

Several bug fixes

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Information
Help Desk Software
SaaS Platform, integrations via Zapier automations
current browsers , iOS and Android Apps
English (US, GB), German, French, Portuguese (PT, BR), Spanish (ES, LatAm), Russian, Arabic, Chinese (zh-Hans), Indonesian, Japanese, Korean ... and many more
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